What is your shipping method? We use either Priority Mail or UPS to ensure the quickest delivery to your location.
Do you ship internationally? Absolutely. Contact us via email, and we'll provide you with the shipping costs before you finalize your purchase.
When can I expect my order? Typically, you'll receive your order within 7 days. Need it sooner? Call us at 800-834-3051, and we'll expedite it for you!
What if my product arrives damaged? Simply inform us, and we'll promptly send you a replacement. We'll also arrange for the damaged item to be picked up and returned.
Customer Satisfaction
What if I'm not satisfied with the dominoes I ordered? We're happy to accept returns for a full refund or credit, no questions asked. In our 40 years of operation, we've never encountered this situation.
What does your "Unbreakable Guarantee" cover? We guarantee our products against breakage for the lifetime of the original owner. If a cup or case doesn't hold up properly, let us know and we will provide a replacement at no charge.
What if one or more of my dominoes break? Let us know and we will replace at no charge
What if the wooden case breaks, cracks, warps, chips, or fails to meet my expectations? We'll replace it at no charge.
Privacy of Personal Information
How do you safeguard my personal information? "For details, please refer to our privacy policy located at the bottom of our homepage. In essence, we maintain strict confidentiality and do not share, sell, rent, or loan your information to any third party under any circumstances.
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Will I receive promotional emails if I make a purchase? No
About the Products
How can I verify that I have an authentic Alex Cramer Domino Set? Each set includes a numbered Certificate of Authenticity(View Certificate)
What do you mean when you describe the dice cups as having a "noiseless liner"? The special corrugated, "noiseless" rubber liner ensures a quiet dice shaking experience, while the leather trim at the cup rim guarantees reliable tumbling of the dice.
How do the dice cups feel in the hand? Constructed with heavy-duty materials, these dice cups are robust enough to stand on and weighted to provide a satisfying feel in the hand.
What are the dice cups made from? The material is oak-tanned "sole" leather, skived to a feather edge and curved to make the cup.
What wood do you use? We use American-grown Black Walnut, prized for its beauty and exceptional strength. Our cases are meticulously crafted by American artisans to meet precise standards of fit, finish, and color.
What dice game instructions are included? Liar's Dice, Poker Dice, Boss Dice, and Ship, Captain and Crew
Are the materials, coatings, and finishes used in your products safe and non-toxic? Absolutely, our materials undergo rigorous testing to ensure they meet stringent safety standards.
